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Upstream

Dan Heath
Out of stock
Ostatnio widziany
04/12/2020
£19.71
Dostawa do UK zawsze tylko £1.90! (Sprawdź!)

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So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?

Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.

Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?

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Dane bibliograficzne / Bibliographic info
Rodzaj (nośnik) / Type of product książka / book
Dział / Department Książki i czasopisma / Books and periodicals
Autor / Author Dan Heath
Tytuł / Title Upstream
Język / Language angielski
Wydawca / Publisher Bantam Press
Rok wydania / Published in year 2020
Rodzaj oprawy / Binding type Miękka
Wymiary / Size 15.5x23.5
Liczba stron / Number of pages 310
Ciężar / Weight 0.396 kg
   
ISBN 9781787632745 (9781787632745)
EAN/UPC 9781787632745
Stan produktu / Condition nowy / new - sprzedajemy wyłącznie nowe nieużywane produkty
Inne wydania
Nośnik Oprawa Rok wydania Dostępność Pokaż
książka / book (j. angielski) Miękka 2024 Dostępna [pokaż]

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