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English for Customers Care Student's Book + CD-ROM

Rosemary Richey
Niedostepny
Ostatnio widziany
27.08.2020
£20.60
Dostawa do UK zawsze tylko £1.90! (Sprawdź!)

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English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.

Key Features of the Book
* A broad range of material presenting language in context
* Customer focus extra boxes with tips and key language for dealing
effectively with customers
* Stimulating role-plays for pairwork tasks
* STARTER section at the beginning of each unit with warm-up and awareness-raising activities
* OUTPUT section at the end of each unit with topics for discussion and reflection
* Appendix including an answer key, transcript, A-Z wordlist and a glossary of useful phrases and vocabulary

Książka English for Customers Care Student's Book + CD-ROM - wysyłka UK tylko £1.90.

Irlandia i inne kraje - sprawdź informacja na stronie "dostawa".

Dane bibliograficzne / Bibliographic info
Rodzaj (nośnik) / Type of product książka / book
Dział / Department Książki i czasopisma / Books and periodicals
Autor / Author Rosemary Richey
Tytuł / Title English for Customers Care Student's Book + CD-ROM
Język / Language angielski
Wydawca / Publisher Oxford University Press
Rok wydania / Published in year 2007
Rodzaj oprawy / Binding type Miękka
Wymiary / Size 19.5x26.0
Liczba stron / Number of pages 80
Ciężar / Weight 0,225 kg
   
ISBN 9780194579063 (9780194579063)
EAN/UPC 9780194579063
Stan produktu / Condition nowy / new - sprzedajemy wyłącznie nowe nieużywane produkty

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