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Home
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Books in English
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English for Customers Care Student's Book + CD-ROM
English for Customers Care Student's Book + CD-ROM
Rosemary Richey
Out of stock
Ostatnio widziany
27/08/2020
Notify me when available
£21.32
Dostawa do UK zawsze tylko £1.90! (
Sprawdź!
)
Qty:
lub
English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.
Key Features of the Book
* A broad range of material presenting language in context
* Customer focus extra boxes with tips and key language for dealing
effectively with customers
* Stimulating role-plays for pairwork tasks
* STARTER section at the beginning of each unit with warm-up and awareness-raising activities
* OUTPUT section at the end of each unit with topics for discussion and reflection
* Appendix including an answer key, transcript, A-Z wordlist and a glossary of useful phrases and vocabulary
Książka English for Customers Care Student's Book + CD-ROM - wysyłka UK tylko £1.90.
Irlandia i inne kraje - sprawdź informacja na stronie "dostawa".
Polecamy!
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Dane bibliograficzne / Bibliographic info
Rodzaj (nośnik)
/ Type of product
książka / book
Dział
/ Department
Książki i czasopisma / Books and periodicals
Autor
/ Author
Rosemary Richey
Tytuł
/ Title
English for Customers Care Student's Book + CD-ROM
Język
/ Language
angielski
Wydawca
/ Publisher
Oxford University Press
Rok wydania
/ Published in year
2007
Rodzaj oprawy
/ Binding type
Miękka
Wymiary
/ Size
19.5x26.0
Liczba stron
/ Number of pages
80
Ciężar
/ Weight
0.225 kg
ISBN
9780194579063 (9780194579063)
EAN/UPC
9780194579063
Stan produktu
/ Condition
nowy / new - sprzedajemy wyłącznie nowe nieużywane produkty
Osoba Odpowiedzialna
/ Responsible Person
Osoba Odpowiedzialna / Responsible Person
Categories
Books in English
Language science
>
Poszczególne języki
>
Język angielski
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English for Customers Care Student's Book + CD-ROM [Miękka]
Rosemary Richey
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Rosemary Richey
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